Services
Our mission is to give a complete range of solutions, efficient, and sound solutions for your Information Technology system. If the solution is meant for improvement of your current system, it would fit nicely and be easily integrated. And if it is for a total replacement, we guarantee it will reach the objective.
Our customer service and technical support is ready for 24 hours a day to minimize business process downtime due to any HARDWARE & SYSTEM failures.
The offering services of PT OPEN SYSTEM SOLUTION are divided into the following segments :
Installation Services provides efficient to those customers who need their system up and running properly.
Warranty Program, Equipment are warranted to be free from defects and workmanship or material for the applicable warranty period.
Maintenance
Sometimes companies take very conservative budget-oriented approach for their Information Technology investment. However, you may still need system maintenance to keep the system running well. We are ready to serve you within any of your constraint for system maintenance level such as :
GOLD level maintenance program
This is for customers who need high availability for key business systems. It combines proactive services that help avoid downtime with outstanding responsiveness to technical issues.
SILVER level maintenance program
This is for customers who want to take advantage of industry leading UNIX expertise to support hardware, software, and networking products. It includes basic on-site and telephone support.
BRONZE level maintenance program
This is highly affordable solution for self-sufficient customers who primarily need backup assistance and parts replacement.Based on our mission statement and customer service approaches, we claim ourselves not only as a Hardware and Software System but also an IT Service Company as well.